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Overall Rating: 7.7 / 10

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Probably one of the more well-known Mattress in a Box brands in Australia, social media-savvy Koala is a Sydney-based company seeking to simplify the way furniture is bought. Since their founding in 2015, they have since expanded their product range well beyond the Koala Mattress. Aside from Australia, Koala also caters to the Japanese and South Korean market.

On their website, they herald themselves to be Australia’s highest rated mattress brand and have garnered the award, ‘Most Satisfied Customers 2019 & 2021’ from Canstar Blue. Aside from this, Koala exhibits an environmentally-conscious approach to their business in their status as a certified B Corporation company, a 1% for the planet member and their collaborations in support of Australian wildlife with the WWF.

Foam Mattress

Price range: $780 – $1,250

Available sizes: Single | Double | King Single | Queen | King

120 night trial

10-year warranty

Designed in Australia

Unpacking & Maintenance

How long does it take for the New Koala mattress to be ready for use? 

The mattress can take up to 3-5 days to recover to its correct form and feel. Although it can be used right away, if you want to ensure optimum experience then waiting to sleep on it after 3-5 days can be an inconvenience.

How long can the New Koala mattress remain in the box?

To ensure integrity of the foam, it’s recommeneded to unpack it a few days after receiving the mattress. This can be an extra cumbersome step for some but it is best to arrange a schedule with their cusomter service team to have it delivered at the most convenient date. 

Does the New Koala mattress need to be flipped?

It is recommended that the mattress be rotated 180 degrees once a month to maintain its integrity, shape, and feel. If it’s an inconvenience to you, there are some mattress brands like the Emma Original Mattress that do not require any flipping or rotating.

Mattress Cover

The cover of the New Koala mattress helps keep you cool all night which is made with TENCEL®  Lycocell fibre, which is known for its breathability. Although TENCEL® also has a higher absorbency which hampers moisture-wicking, it is a natural fabric good for the environment.

Top cover: Made of 65% Polyester, 35% TENCEL® Lyocell

Bottom cover: Made of 100% Polyester with PVC dot

Cover Feature Summary:

  • temperature-regulating
  • moisture-wicking
  • breathable
  • removable and washable
Is the New Koala mattress cover machine-washable?

No, unfortunately, it is not. Although the New Koala mattress is easily removed thanks to its zipper feature, it is recommended that the mattress cover be hand-washed with warm soapy water and line-dried in the shade. Best to spot clean only. This could possibly prove an inconvenience in the long run.

Mattress Core

Aside from the mattress cover which provides 7cm layer, the New Koala Mattress consists of two additional layers of foam:

  • Top Layer: Kloudcell™ foam developed by Koala
    • customisable, double-sided foam layer helps you choose the firmness level by testing whether a medium-firm or firm feel is right for you by unziping and flipping this foam layer.
  • Bottom Layer: No Pressure Adaptive Core
    • provides body support and prevents the mattress from feeling too soft
    • has motion isolation or zero partner disturbance so you can sleep undisturbed

Additional Overview of Features

  • Firmness: Medium-Firm to Firm
  • Customisable firmness: Yes
  • Maximum weight capacity: None
  • Zero partner disturbance: Yes
  • Edge support: None

Compare with Emma Original mattress

Technical Specifications and Prices

Single (188 x 92 x 25 cm) – 20.47 kg | $780.00
King Single (203 x 107 x 25 cm) – 25.25 kg | $950.00
Double (188 x 138 x 25 cm) – 29.98 kg | $1,000.00
Queen (203 x 153 x 25 cm) – 35.43 kg | $1,050.00
King (203 x 183 x 25 cm) – 42.04 kg | $1,250.00

Customer Experience

Shipping and Delivery

  • Free shipping for deliveries and returns in metro areas as stated below.
  • Same-day delivery applies to metro areas of Sydney, Melbourne, Adelaide, Brisbane, and Perth. Orders made before 2pm on any weekday are eligible for 4-hour shipping.
  • Other regional areas expect a delivery time of 1-10 business days.
  • Deferred delivery possible
  • Return shipping outside of the aforementioned metropolitan areas is not free. The product must be returned back to Koala’s warehouse for a full refund.

Trial and Warranty

  • 120-night trial (minimum 7 days trial)
    • Return shipping outside of the aforementioned metropolitan areas is not free. The product must be returned back to Koala’s warehouse for a full refund.
  • 10-year warranty

Contact information

For questions and concerns, you can contact Koala by filling out their form, through phone, or live chat.


The Australian-designed mattress consists of high-end material that suits people of all shapes and sizes. It is recommended that the mattress should be rotated 180 degrees once per month which might be cumbersome. Additionally, the mattress cover requires hand-washing and does not make for easy maintenance and care. Despite this, if speed and convenience of delivery are what you’re after then the Koala might be the solution you are looking for. If you’re still on the hunt to find the perfect mattress for you, then it might be helpful to read our top 5 best mattresses for 2021.

See our Top 5 Mattresses Ranking 2021