Original Koala Mattress Review

Probably one of the more well-known Mattress in a Box brands in Australia, social media-savvy Koala is a Sydney-based company seeking to simplify the way furniture is bought. Since their founding in 2015, they have since expanded their product range well beyond the Koala Mattress. Aside from Australia, Koala also caters to the Japanese market.

On their website, they herald themselves to be Australia’s highest rated mattress brand and have garnered the award, ‘Most Satisfied Customers 2019’ from Canstar Blue. Aside from this, Koala exhibits an environmentally-conscious approach to their business in their status as a certified B Corporation company, a 1% for the planet member and their collaborations in support of Australian wildlife with the WWF.

Koala Mattress Box

Koala Mattress Box

Foam Mattress

Price range: $750 – $1,250

Available sizes: Single | Double | King Single | Queen | King

120 night trial

10 year warranty

Made in Australia (Sydney)

Unboxing Experience

Koala Unboxing

Setting up the Koala is best done by two people.

Ease of Handling and Transport

Although the mattress comes in the lightest out of the 5 at around 24 kg, the height of its packaging makes it slightly cumbersome to transport without help from a second person. Unfortunately, the lack of built-in handles on the box also makes it hard to move around. Scissors are required to open the box.

Included Extras

The box does not include any extras.

Box was easy to disassemble and dispose of?

No, its box is large and the material is difficult to compress.

Mattress Cover

The cover of the Koala mattress supports a cool sleeping environment with its incorporation of polyester for wicking away moisture and TENCEL® which is known for its breathability. Although TENCEL® also has a higher absorbency which hampers moisture-wicking, it is a natural fabric good for the environment.

Top cover: Made of 70% Polyester, 30% TENCEL®

Bottom cover: Made of 100% Polyester

Cover Feature Summary:

  • temperature-regulating
  • moisture-wicking
  • breathable
  • removable and washable
Is the Original Koala mattress cover machine-washable?

No, unfortunately it is not. Although the Koala mattress is easily removed thanks to its zipper feature, it is recommended that the mattress cover be hand-washed with warm soapy water and line-dried. This could prove an inconvenience in the long run.

Mattress Core

The Koala Mattress consists of two layers made of polyurethane foam:

  • Top Layer: Kloudcell™ foam developed by Koala
    • open-cell foam structure allows good air circulation to manage temperature levels and prevent trapping heat
    • bouncy feel
  • Bottom Layer: Ecofoam™ foam developed by Koala
    • provides body support and prevents mattress from feeling too soft
    • has motion isolation or zero partner disturbance so you can sleep undisturbed

Additional Overview of Features

  • Firmness: Medium
  • Customisable firmness: NO
  • Maximum weight capacity: None
  • Zero partner disturbance: YES
  • Edge support: AVERAGE
  • Ideal for medium back and stomach sleepers.

Compare with Emma Original mattress

Technical Specifications and Prices

Single (188 x 92 x 23 cm) – 13.7 kg | $750.00
King Single (203 x 107 x 23 cm) – 16.7 kg | $850.00
Double (188 x 138 x 23 cm) – 19.7 kg | $950.00
Queen (203 x 153 x 23 cm) – 23.6 kg | $1,050.00
King (203 x 183 x 23 cm) – 31.5 kg | $1,250.00

Customer Experience

Shipping and Delivery

  • Free shipping for deliveries and returns in metro areas stated below.
  • Same-day delivery applies to metro areas of Sydney, Melbourne, Adelaide, Brisbane and Perth. Orders made before 2pm on any weekday are eligible for 4 hour shipping.
  • Weeknights until 8pm and Saturday morning deliveries are available
  • Other areas expect a delivery time of 1-5 business days.
  • Deferred delivery possible
  • Premium delivery: Koala’s room of choice delivery service for customers in metro areas, includes:
    • two-man courier team will bring your item(s) into the room of your choice, including up any stairs or lift within 2-3 business days
    • unpacking and assembling product
    • removal of rubbish from packaging
  • Return shipping outside of aforementioned metropolitan areas is not free. The product must be shipped back to Koala’s nearest return depots for a full refund.

Trial and Warranty

  • 120 night trial (14 day minimum trial period)
  • 10 year warranty

Contact information

For questions and concerns you can contact Koala at: [email protected]


The Australian-made mattress consists of high-end material that suits people that are average or larger in body size due to the firmness. Research done by testing institutions show that the Koala mattress leans towards the firmer side of the scale. For those of a lighter weight category who like to sleep on their back or stomach, this mattress might not work well. Additionally, the mattress cover requires hand-washing and does not make for easy maintenance and care.  Despite this, if speed and convenience of delivery are what you’re after then the Koala might be the solution you are looking for.

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